Choose your item, select the size and colour, and click “Add to cart”. Once you are ready, go to your cart and follow the checkout steps: enter your shipping details, choose a delivery method and complete the payment. You will receive an order confirmation email shortly after.

After completing your purchase, you will receive a confirmation email with your order number, selected items, delivery method and total amount. Once your parcel is shipped, we will send you a second email with tracking details.

If you need to make a change or cancel your order, please contact us as soon as possible at support@juliyahouse.com with your order number. We can modify or cancel the order only before it has been shipped.

We accept major bank cards for online payments. For orders shipped outside Ukraine, payment is completed securely online at checkout.

Yes. We ship to most countries worldwide using trusted delivery partners.

We offer several delivery options:

• Nova Poshta Global – 3–12 business days, with home delivery or collection from a partner pick-up point (such as DPD, GLS, InPost in Europe).
• Standard international mail (Ukrposhta) – 7–21 business days, an economical option for smaller orders.
  
• Express courier (FedEx / DHL / Meest) – 3–8 business days with door-to-door delivery.

Shipping costs vary depending on your delivery country and the selected shipping method. The exact cost will be calculated automatically at checkout before you complete your payment.

If your item is not quite right (wrong size, colour, fit) or you simply changed your mind, you can return it within 14 days from the date of delivery. Returned items must be:

• unworn and unused;
• in their original condition;
• with all tags, labels and packaging (including barcode labels) intact;
• accompanied by proof of purchase (order confirmation or receipt).
  

Once we receive and inspect the item, we will refund the product price in full. Shipping costs are non-refundable unless the item is faulty.

No. You will not need to pay any additional customs fees or import duties. All taxes and charges related to international delivery are fully covered by us.

Yes. If the desired size or colour is available, we will gladly arrange an exchange. If the requested item is not in stock, we can offer a refund or help you choose an alternative piece with a price adjustment if needed.

For returns or exchanges of items that are not defective (for example, size or fit issues), the cost of sending the item back to us is covered by the customer. If you received a faulty or incorrect item, please contact us — in this case we will agree the best solution and cover or reimburse reasonable return shipping costs.

Please contact us at support@juliyahouse.com or by phone at +38 (067) 468 04 99 with your order number and the item you wish to return or exchange. Our team will guide you through the process and send you simple instructions and a return form.

We recommend checking our size guide on each product page. If you are between sizes or need personalised advice, contact us with your measurements and we will help you choose the best fit.

Juliya House specialises in outerwear and wardrobe essentials made from natural and premium materials such as wool, cashmere, leather and shearling. Each product page includes a detailed composition so you know exactly what your piece is made of.

To extend the life of your garment, please follow the care instructions on the label. For most wool, cashmere and shearling pieces we recommend professional dry cleaning and careful storage on a wide hanger, away from direct sunlight and humidity.

Yes. Our products are covered by a warranty period that varies depending on the material and type of garment, generally from 1 month up to 12 months. If you notice a manufacturing defect during this time, contact us and we will help assess the issue and agree on repair, replacement or refund according to our policy.