Shipping policy
1. General Information
At Juliya House, we deliver orders from Ukraine to Poland and selected EU countries using Nova Poshta Global, our primary logistics partner.
We aim to ensure safe, reliable, and trackable delivery for all orders.
2. Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email.
Orders are not processed or shipped on weekends or public holidays.
3. Shipping Method
We ship all orders via Nova Poshta Global, which provides:
- International delivery from Ukraine to the EU
- Delivery to:
- Local pickup points (partners in Poland/EU)
- Courier delivery to your address
The available delivery option will be shown at checkout depending on your location.
4. Shipping Destinations
We currently ship to:
- Poland
- Selected European Union countries
If your country is not available at checkout, please contact us at support@juliyahouse.com.
5. Estimated Delivery Time
- Poland: 3–7 business days
- Other EU countries: 5–10 business days
Delivery times are estimated and may vary depending on:
- Customs processing
- Local delivery partners
- Seasonal demand
6. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Parcel weight and dimensions
We may occasionally offer free shipping promotions, which will be clearly indicated on the website.
7. Customs, Duties & Taxes
As shipments are sent from Ukraine (outside the EU), your order may be subject to:
- Import duties
- VAT
- Customs clearance fees
These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery.
We recommend checking your country’s import regulations before placing an order.
8. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can track your shipment via:
- Nova Poshta tracking system
- Local delivery partner tracking (after customs clearance)
Please allow up to 48 hours for tracking updates.
9. Delivery Process
The delivery process typically includes:
- Shipment dispatched from Ukraine via Nova Poshta
- Customs clearance in destination country
- Transfer to a local courier or pickup network
- Final delivery to your address or pickup point
10. Delays
We are not responsible for delays caused by:
- Customs clearance procedures
- Courier service disruptions
- Incorrect or incomplete shipping details
However, we will assist you in tracking and resolving delivery issues where possible.
11. Failed Delivery / Incorrect Address
If the package is returned due to:
- Incorrect or incomplete address
- Failure to collect the parcel
The customer will be responsible for additional shipping costs for re-delivery.
12. Damaged or Lost Packages
If your order is damaged or lost:
- Contact us within 48 hours of receiving the package
- Provide photos (if applicable)
We will investigate the issue with Nova Poshta and offer a suitable resolution (replacement or refund).
13. Contact Information
If you have any questions about shipping:
Email: support@juliyahouse.com
Website: https://eu.juliyahouse.com